Monday, May 02, 2016

HP Officejet PRO 8500A A910 offline - Problem solved.

I am writing this post in hope that it will help some people.

The issue is that an HP Officejet PRO 8500A A910 shows as offline when you open the print queue dialog (in the caption it just says "HP Officejet PRO 8500A A910 - offline"), other then that I had network connectivity, ping, web interface was reachable and so on, It just would not print....

I have seen very long threads where people complain that their HP Officejet PRO 8500A A910 went offline and nothing helped.

They got many types of advice like switching from wireless to USB, changing IP and other network settings, disabling Power save mode , restart the printer or related router, use a different power cable and so on...

For me It turned out that the problem was that the cyan ink cartridge was just too old (two years and two months actually... - looks like I am not printing enough sea images...).

Changing the expired cartridge resolved the issue and the printer just came back online.

So how can you tell if that is the case with you ?

In the printer screen , press the ink icon (the one with the cyan, magenta, yellow & black circles on the top right).

You should see a yellow exclamation sign next to at least one of your ink cartridges.

Press the "More..." button and use the side arrows to brows through the cartridges.

If a cartridge is expired it will say so on the top line of the screen (above the ink level indicator).

Replace the expired cartridge and leave me a comment...

Eyal

4 comments:

johnbwell said...

I have a HP Officejet Pro 8500A A910. I mostly print just documents in black only. It said I was out of black ink (Small Cartridge) and to replace. I replaced with a new, large HP 940XL. I then tried to reprint the document. The printer then said my Yellow was depleted and I needed to replace to continue to print a Black document only.

I’m hoping there is a work around. Please advise.

Thanx,

John Barnwell
johnbwell@earthlink.net
513.509.4443

Eyal Peleg said...

Hi john,
I realy don't know what is the issue with your printer.
I only posted this so that it might help people notice an issue that was not clear enough to me (outdated ink cartridges).

Did it not show you the Yellow as deplated before you replaced the black cartridge?

I don't think that the printer knows in advance if you intend to print in black only, so it requires you to have ink in all cartridges...

from my POV it seems like you need to replace the yellow as well...
(I would also look into the ink levels of the cyan and magenta as well, just to save surprises...)

Eyal

johnbwell said...

Eyal,

The yellow was not showing low or depleted when the black ran out and I replaced the it.

I was hoping I could go to Print, then Properties, then Advanced and choose "Black Ink Only" for a work around.

I think the Carts are time sensitive and shut down after their date is reached with a check of all ink levels and dates triggered by replacement of any cart.

Thanx for your help,


John

pranav said...

A very interesting article. The insights are really helpful and informative. Thanks for posting.
123 HP Officejet Pro 8500 Printer Setup

 
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